Find the subscribers on more than one profile
Newsletter cleanup in MergeGuard for Shopify lists the subscribers who are on more than one profile, the ones who get your newsletter twice. Its lists show contacts on duplicate profiles, people subscribed on more than one profile, and email typos. You remove the extras in your email platform, because MergeGuard never unsubscribes anyone. Included on Starter, Growth and Scale.
Last updated
Demo store (Northsail Supply)
People926, and 86 of them would get the newsletter twice
Subscribed contacts1,012, so 86 more contacts than people
Counted onceThe people who get it twice, and their second contacts
MergeGuardFinds the contacts that belong to one person
Lists: Duplicate contacts and Subscribed on more than one profile. Newsletter cleanup starts on Starter.
YouTake the list out
Export a CSV (from Starter) or sync to Klaviyo (from Growth). A sync starts only when you choose.
YouRemove the extras in your email platform
Audiences never unsubscribe or delete anyone, and syncing never changes consent.
One person, two inboxes
A customer with two profiles can be subscribed twice. They get every campaign twice, and if your email platform bills by contact, you pay for both. You may never notice, because each address looks like a different person. Newsletter cleanup shows which subscribed contacts belong to one person, and you remove the extras in your email platform.
Demo store (Northsail Supply)
- Subscribed contacts
- 1,012
- People
- 926
- Would get the newsletter twice
- 86
How it works
MergeGuard counts people
Subscribed contacts that belong to the same person count once.
Pick a list
Send to lists include All subscribers, Dormant subscribers, VIP subscribers and Contacts found on duplicate profiles. Clean up lists include Duplicate contacts, Subscribed on more than one profile, Email typos and Throwaway emails.
Sync or export, then clean up
Sync the list to Klaviyo or export a CSV. You remove the extra contacts in your email platform yourself.
Fix typos as well as duplicates
Some subscribers can’t be reached at all because their email has a typo in the domain. Contact fixes find those addresses and suggest a correction, without changing the customer’s subscription. To send clean lists straight to Klaviyo, see MergeGuard and Klaviyo.
What you control
- Lists
- Choose the list that fits the job, from every subscriber to only the contacts on duplicate profiles.
- Klaviyo sync
- Manual sync on Growth, Scale and Enterprise. Keep in sync on Scale and Enterprise. Connecting Klaviyo never starts a sync on its own.
- CSV export
- On a monthly plan, Starter includes 10 list exports a month, Growth 30 and Scale 50. A yearly plan gets the year’s exports at the start of the year: 120 on Starter, 360 on Growth and unlimited on Scale.
What it never does
- Audiences never unsubscribe or delete anyone, and syncing never changes consent.
- MergeGuard never messages your customers.
- Connecting Klaviyo never auto-syncs.
What can be undone
Newsletter cleanup never unsubscribes or deletes anyone. If a contact should leave your list, you remove them yourself in your email platform.
- Merges
- Permanent.Shopify merges can’t be undone. MergeGuard keeps a snapshot.
- Contact fixes
- Can be undone once.The undo is its own record and uses 1 fix.
Works with
Questions merchants ask
Learn more
- Why some customers get your newsletter twiceWhy some customers get every newsletter twice, how to find people subscribed on two addresses, and how to stop double sends without changing anyone’s consent.
- How email platforms bill for contacts, and what duplicates addEmail platforms price by stored contacts, emailable profiles or emails sent. See how each counts opted-out contacts and what duplicate Shopify customers add.
Find out who gets your newsletter twice
Install MergeGuard for Shopify free and see the count on any plan. Newsletter cleanup lists start on Starter, and you remove the extra contacts in your email platform.