Undo a contact fix
Open the contact fix in History and undo it. A contact fix can be undone once, and the undo is its own record that uses 1 fix. A contact fix doesn’t change the customer’s subscription. Merges work differently because Shopify merges are permanent and can’t be undone.
By MergeGuard team
Last updated
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At a glance
Open History
Every contact fix is saved in History.
Open the fix and undo it
You can undo any fix once. The undo is its own record in History.
Know what it costs
A contact fix can be undone once, and the undo is its own record that uses 1 fix.
Check the subscription
A contact fix doesn’t change the customer’s subscription, and neither does the undo.
What an undo does
A contact fix changes a mistyped email to the suggested one. Undoing it reverses that fix. A contact fix can be undone once, and the undo is its own record that uses 1 fix.
A contact fix doesn’t change the customer’s subscription, so the customer’s marketing status stays as it was before the fix.
What can and can’t be undone
| Action | Can it be undone? |
|---|---|
| Contact fix | Can be undone once. The undo is its own record and uses 1 fix. |
| Merge | No. Shopify merges are permanent. MergeGuard keeps a snapshot. |
| Marked not a duplicate | It can be restored to your list. Restoring doesn’t undo a merge. |
| Klaviyo profile merge | No. Klaviyo profile merges can’t be undone. |
Before you fix many emails at once
The confirmation shows how many emails will change and how many fixes they use, and says “You can undo any fix in History.” Fix mistyped emails before you merge, so the right address is there to keep. Read how contact fixes work, and check how your allowance counts fixes.
If a merge is the problem
A merge can’t be reversed. Run the safe merge checklist before you confirm the next one, and write to support@mergeguard.store if something looks wrong in History.
Need help with this task?
Tell us what you tried and what MergeGuard showed you.
Contact supportRelated
- Contact fixesMergeGuard flags mistyped and throwaway customer emails in Shopify and fixes typos after you confirm the count. Undo a fix once. Subscriptions stay as they are.
- History and verificationMergeGuard records every Shopify merge and contact fix: the customers kept and merged away, the details kept, Shopify’s verification and a snapshot of each.
- How your merge allowance worksOne merge removes one duplicate profile. See how many merges a group uses, when monthly and yearly allowances arrive, and how contact fixes are counted.
- Safe merge checklist for Shopify customer profilesShopify customer merges are permanent. Run these 8 checks first: the match, shared emails, kept details, subscriptions, blockers, limits and automation.