What you see after the first scan
After MergeGuard scans your customers, it sorts possible duplicates into groups. Strong means the details match closely. Needs your judgment means some details differ. New shows groups found since your last visit, and All open shows every open group. Under Show, Protected holds groups Shopify won’t merge.
By MergeGuard team
Last updated
Help topics
At a glance
Start with Strong
Strong groups have details that match closely. Open one and the review sheet shows why we think it’s one person.
Take your time with Needs your judgment
Some details differ in these groups, so they can be different people. Check what matches and what doesn’t.
Look at Protected under Show
Protected groups are ones Shopify won’t merge. Each shows the Shopify blocker for each profile.
Decide each group
Choose Merge or Not a duplicate. A group you don’t decide stays in your open groups.
MergeGuard scans your customers and groups the profiles that look like one person. Nothing merges until you confirm, or until you switch on automatic merging for strong matches or groups that need your judgment.
The views
| View | What it holds |
|---|---|
| Strong | Details match closely. |
| Needs your judgment | Some details differ. |
| New | Found since your last visit. |
| All open | Every open group. |
The Show filter adds two more: Protected groups, which Shopify won’t merge, and groups Marked not a duplicate. Restore puts a marked group back in your list.
An example from the demo store
In our demo store, the first scan sorted groups like this: 18 Strong, 11 Needs your judgment, 6 Protected, 2 Marked not a duplicate and 7 New Demo store (Northsail Supply). Your own store will show different numbers.
Open a group
Each group opens on a review sheet titled “Why we think it’s one person”. It shows which name, email, phone and address details match across the profiles, and which profile we recommend keeping. You choose the email, phone and address the merged customer keeps, then pick Merge or Not a duplicate.
Before you confirm, the final check says “This can’t be undone.” and “Each merge is recorded in History.” Run the safe merge checklist if you are unsure about a group.
If you have many groups
Merge every strong match in one confirmed pass, or switch on automatic merging. How to merge many duplicate customers at once covers both.
Need help with this task?
Tell us what you tried and what MergeGuard showed you.
Contact supportRelated
- Install MergeGuard on Shopify and see what it can accessInstall MergeGuard for Shopify from the App Store, see the permissions it asks Shopify for, and check the plan and free allowance you start with.
- Find and review duplicatesMergeGuard scans your Shopify customers, groups duplicate profiles and shows which name, email, phone and address details match, so you decide what merges.
- Safe merge checklist for Shopify customer profilesShopify customer merges are permanent. Run these 8 checks first: the match, shared emails, kept details, subscriptions, blockers, limits and automation.
- How to bulk merge duplicate customers in ShopifyShopify admin merges two profiles at a time. Bulk merge duplicate customers with MergeGuard: whole groups, every strong match in one pass, or automatically.
- A group shows as Protected: what to doA Protected group holds profiles Shopify won’t merge. Find the blocker, see what MergeGuard does, and learn how Audiences still count one person.