Upgrade, downgrade or cancel your plan

Billed through Shopify; renews automatically; change or cancel in Shopify. That is where you upgrade, downgrade or cancel.

Upgrade

An upgrade in the same billing period adds a prorated share of the new plan’s allowance. Upgrading is the quickest way to get more merges when you run out, and it unlocks the features that come with a higher plan, such as automatic merging on Growth and above.

Downgrade

A downgrade applies at the end of the billing cycle, when Shopify applies it.

Cancel

Cancelling stops renewal, and your plan stays active until the end of the period you paid for. A cancel or freeze made outside the app can take up to a day to apply. Merges you already made stay, because Shopify merges are permanent.

Refunds

We don’t offer refunds, including for unused merges. Read the pricing page and how your merge allowance works before you pick a yearly plan, because a yearly plan gives you the whole year’s merges at the start.

If you are on a trial

Starter, Growth and Scale start with a 14-day free trial. On day 11, MergeGuard emails you that the trial ends in 3 days. A trial you cancel gets no email. See how the free trial works.

Still stuck?

Write to support@mergeguard.store and say which plan you are on and what you want to change.